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FAQ

1How to order?

You may place orders to us via email, phone, fax or by using our online ordering system. Please see below for details.

+847-367-3680

+847-367-3681

services@arkpharminc.com

Online:
You must have an online account in order to use our online ordering system.
Please click here to register a new account..
Please log in and then follow the online purchasing flowchart to place your order.

Custom Synthesis and Bulk Order

If you are interested in any product (mg-kg scale) that is not listed in our catalog, please send detailed information to our sales department to receive a quote. Information can include CAS#, Structure, Chemical Name, quantity, purity, how soon you need the material, as well as any additional specifications you require. You may send this information to Ark Pharm, Inc. via email, phone or fax and our sales representative will get back to you with the quote within 24 hours.

After you receive the quote, you can place the order to us via email, phone or fax.

+847-367-3680

+847-367-3681

New Account Set Up

If this is your first order with us, you need to set up an account at first. Please fill out the New Account Setup Form and email to us at sales@arkpharminc.com or fax at +847-367-3681.
Please send your purchase order along with the completed New Account setup form. Please include the following information in your order:

We accept institutional order and major credit card order (Visa, MasterCard, American Express and Discover). If you are ordering online you can pay online using our secure ordering system. Otherwise, you may contact us via phone +847-367-3680 or email, and we will provide you with a secure link for credit card payment.

2How to use product search?

Search function is available for all Ark Pharm, Inc. products by keywords such as CAS No, Catalog No., MDL No. and Product Name in the search box.

Structure Search

You can search with structural formula, or combination search with keywords.

Batch Search

You can search multiple compounds of same category by typing or pasting one or more catalog numbers, CAS, or product name.

3How to get pricing or ask about particular product?

You may inquire products to us via phone, fax, email or by using our online inquiry system. You must have an online account in order to inquire online.
To register in our website, please click here.

If you are interested in any product (mg-kg scale) that is not listed in our catalog, please send detailed information to our sales department to receive a quote. Information can include CAS#, Structure, Chemical Name, quantity, purity, how soon you need the material, as well as any additional specifications you require. You may send this information to Ark Pharm, Inc. via email or fax and our sales representative will get back to you with the quote within 24 hours.

+847-367-3680

+847-367-3681

4What if I cannot find the product online?

If you are interested in any product (mg-kg scale) that is not available in our website, please send detailed information to our sales department to receive a quote. Information can include CAS#, Structure, Chemical Name, quantity, purity, how soon you need the material, as well as any additional specifications you require. You may send this information to Ark Pharm, Inc. via email or fax and our sales representative will get back to you with the quote within 24 hours.

+847-367-3680

+847-367-3681

5Payment Methods

You can utilize one of three methods of payment when ordering through our web site:

For information about your company's payment terms with Ark Pharm, Inc., contact us at +847-367-3680 or email at accounting@arkpharminc.com

6How can I get the status of my order?

You can send an email to sales@arkpharminc.com to get the status of your order and our customer representative will get back you within 24 hours.

7How do I get a copy of order confirmation?

All of our customers will get an order confirmation in their registered email from our customer service within 24 hours of placing the order. After submitting your order online, you can also print, download or email the order confirmation page to your email address.

If other questions, please contact our customer service at sales@arkpharminc.com

8Can I change or add shipping/billing address online?

Yes, you can change the shipping address or add multiple shipping/billing addresses in your address book. You can go to My Account to change/add or change/add during ordering process.

9How to get COA/SDS or other technical data online?

There are different ways of accessing to our technical data like SDS, COA, NMR etc from our website.

Option 1:

Option 2:

If the COA, SDS, NMR etc is not listed on our website, you can request it to us via email or clicking on request on product page. Our sales representative will send the document to you.

10 I forgot my password or I would like to change my password. What do I do?

Click Forgot Password? in the sign in page and you will receive an email that contains a link to reset your password. If you don’t receive the email you can contact our customer service at
sales@arkpharminc.com for further assistance.

11Ask a Question

If you have other questions, please call us at +847-367-3680 or send an email to sales@arkpharminc.com.